Shipping Policy

Order Processing

All orders are processed and dispatched within 1 to 2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You’ll get a confirmation email when your order is placed and another when it ships.

Delivery Times

We ship to the United States and internationally. Once your order has been dispatched, delivery usually takes 7 to 12 business days.

These are estimates, not guarantees. Delays can happen because of customs, weather, carrier issues, or peak seasons such as the holidays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. [Optional: Free shipping is available on orders over $XX.]

Order Tracking

When your order ships, we’ll email you a tracking number and a link to follow your package. Tracking can take 2 to 3 days to update after dispatch. If you haven’t received tracking within 3 business days of ordering, please contact us.

Multiple Items

Items in the same order may ship separately and from different locations, so they may arrive on different days. You won’t be charged extra for split shipments.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees set by your country. These charges are not included in the price or shipping cost at checkout, and the customer is responsible for them. We have no control over these fees and can’t predict their amount.

Incorrect Addresses

Please check your shipping address carefully at checkout. We aren’t responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible. We can only update the address before the order has shipped.

Lost, Delayed, or Damaged Packages

If your order hasn’t arrived within 15 business days of dispatch, or it arrives damaged or incorrect, please contact us at [email address] with your order number and photos if applicable. We’ll work with the carrier and our supplier to resolve it with a replacement or refund.

Contact Us

Questions about your order? Email us at [email address]. We usually reply within 1 to 2 business days.